Return information

Our return policy

  1. We are happy to return or exchange any of our products, in like-new condition within 30 days from the purchase date. 
  2. All sale items are final sale and may not be returned or exchanged.
  3. To return an order, you must ensure to comply with the following conditions:
    •  The product must not have been used.
    • The product must be returned in the same condition as it was sent in and where possible in its original packaging. If the original packaging is not available, please provide packaging that protects the product during shipping.
  4. Returning costs are at your own expense.
  5. Kiezels is not responsible for returns which do not reach its warehouse.
  6. Kiezels will not accept returns sent cash on delivery.
  7. Kiezels shall return your payment as soon as possible, but within not more than 14 days after the return has been received.


  1. All our goods supplied are warranted free from defects for 6 months from the date of supply.
  2. If the product shows any unexpected defects, the product may be returned.
  3. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident or negligence by you or any third party.

How to return

  1. First send an email to:
  2. In your email, please specify your order number, item, and reason for return or exchange.
  3. After you received our confirmation, please send the product to:

Christiaan Huygensplein 21-3
1098 RA  Amsterdam
The Netherlands

Telephone number: +31 653339304